As a qualified registered counsellor, I am required to follow Ethics and Practice guidelines as a commitment to professional accountability and public protection. This is in line with the professional bodies that set standards for therapeutic practice and provide information for therapists.

I am a registered member of the following professional bodies: the BACP and the ACC. Their Ethics and Practice guidelines can be accessed via the links below.

BACP - British Association for Counselling and Psychotherapy - Ethics and Practice

ACC - Association of Christians in Counselling - Ethics and Practice

For various reasons counselling is not guaranteed to be effective for every client, and while this is regrettable, generally the effectiveness of therapy is not grounds for complaint. If, however, I as your counsellor should behave in a way that falls short of the standards set out in the above Ethics and Practice, then there may be grounds for complaint to either the BACP or the ACC.

I encourage you to raise any issues of concern with me first to try to resolve them directly. Please contact me at hello@stillnesscounselling.com.

Where this is not appropriate, or you remain dissatisfied with the outcome and want to raise a concern or make a complaint, please contact the BACP at gethelp@bacp.co.uk - Please contact the ACC at ACC at complaints@acc-uk.org